Rajasthan
Tough Time For Students To Connect With Experts On Helpline Numbers | Jaipur News
Jaipur: Students eyeing the Rajiv Gandhi Scholarship for Academic Excellence are facing a hard time connecting to experts at the government helpline numbers to redress their queries. The scheme is meant to provide 100% scholarships to students intending to study abroad.
Father’s name of one Chetna Jain is different on the income certificate from what it is on her Class X and XII certificates. She was asked on phone to get her father’s name corrected through a gazette notification, which is at least two months’ exercise. Two days later, she was told in person to present an affidavit with her father’s correct name which is a two-hour exercise.
Experts said that the rules of the scheme are very complex, and the government should have deputed at least one subject expert in every district to provide a solution to the problems. Jain in any case is lucky to have received a response from the officials and over the phone.
Sonali Shekhawat, who has some queries regarding the deadline of her university, has made several calls on the given numbers but got no response. “I wonder why they have given the contact numbers if they don’t have to respond. Ideally, they should have IVAR machine to register every call and respond to it accordingly,” said Shekhawat. Those living outside Jaipur have no choice to submit the form as per their best understanding.
Pandya Memorial Senior Secondary School in Partapur in Banswara is helping its four students apply for the scholarship. The school has come to known about the scheme this month only.
“The Frequently Asked Questions (FAQ) doesn’t cover all the questions. I wonder that if they have any online session or they do take questions online and respond in a day or two will help us is preparing our students,” said Piyush Pandya, director of the school. The state has rolled out four mobile numbers as helpline numbers.
This year, the government has increased the awards from 200 to 500 with preference given to students of families whose annual income in below Rs 8 lakh. Pandya argued that at least the government should train 10 teachers in every district who can help students in resolving the queries else it will be difficult for students of far-flung areas to resolve any query.
(Names of students have been changed to protect their identities)
Father’s name of one Chetna Jain is different on the income certificate from what it is on her Class X and XII certificates. She was asked on phone to get her father’s name corrected through a gazette notification, which is at least two months’ exercise. Two days later, she was told in person to present an affidavit with her father’s correct name which is a two-hour exercise.
Experts said that the rules of the scheme are very complex, and the government should have deputed at least one subject expert in every district to provide a solution to the problems. Jain in any case is lucky to have received a response from the officials and over the phone.
Sonali Shekhawat, who has some queries regarding the deadline of her university, has made several calls on the given numbers but got no response. “I wonder why they have given the contact numbers if they don’t have to respond. Ideally, they should have IVAR machine to register every call and respond to it accordingly,” said Shekhawat. Those living outside Jaipur have no choice to submit the form as per their best understanding.
Pandya Memorial Senior Secondary School in Partapur in Banswara is helping its four students apply for the scholarship. The school has come to known about the scheme this month only.
“The Frequently Asked Questions (FAQ) doesn’t cover all the questions. I wonder that if they have any online session or they do take questions online and respond in a day or two will help us is preparing our students,” said Piyush Pandya, director of the school. The state has rolled out four mobile numbers as helpline numbers.
This year, the government has increased the awards from 200 to 500 with preference given to students of families whose annual income in below Rs 8 lakh. Pandya argued that at least the government should train 10 teachers in every district who can help students in resolving the queries else it will be difficult for students of far-flung areas to resolve any query.
(Names of students have been changed to protect their identities)
